Refund policy

Once you place an order, all sales are final on all  products.

If you receive a product that is defective or damaged, you must contact us immediately upon delivery.

Please contact customer service via the online chat or at orders@maatcosmetics.com, with your order number and we will respond within 2 working days with the appropriate return instructions.

This policy is valid for 14 days from the date of delivery. Products that have been opened or used are not eligible for return, refund, or exchange. 

Terms of Policy Statement:

Both parties acknowledge that their relationship under this Agreement is purely commercial. No consumer protection laws or regulations are applicable to their transactions.